📚 Course Overview
Our online Problem Solving training course is the perfect way to gain essential skills while fitting learning around your work and personal commitments. With the flexibility to study at your own pace and revisit material as often as you need, this course gives you the freedom to learn in a way that works for you.
You’ll have 2 months’ access to complete the training, which takes around 5 hours. The course includes exercises and quizzes to ensure you can confidently apply what you learn in the real world. It’s optimised for desktop, laptop, and tablet use, and features a British English voiceover. Unlimited email and phone support is included.
This practical training is ideal for professionals at all levels – no prior experience in Business Improvement is required.
💡 What You’ll Learn
✅ Problem Solving Skills
✅ 14 essential tools to permanently solve problems
✅ Brainstorming and Brainwriting
✅ Is/Is Not Analysis
✅ Gantt Charts and Problem Statements
✅ Scoping and SMART Goal Setting
✅ 5 Whys and Cause & Effect Diagrams
✅ Action Planning and Process Mapping
✅ Pareto Charts and Visualisation Techniques
✅ Facilitation Skills and Stakeholder Analysis
✅ Defining problems and planning problem-solving projects
✅ Exploring root causes and tracking their impact
✅ Generating and evaluating improvement ideas
✅ Understanding Business Improvement and using data
✅ Building an effective problem solving team
✅ Improving your interpersonal skills
🎯 Learning Outcomes
Problems are everywhere – but with the right techniques, you can become the person who solves them.
By completing this course, you will:
✅ Understand problems and how to solve them permanently
✅ Be able to structure an effective problem solving process
✅ Gain the skills to use data to analyse situations
✅ Learn practical methods and tools for quick, lasting solutions
✅ Build and lead a successful problem solving team
✅ Clearly visualise and communicate problems and solutions
These skills are applicable in any setting – saving time, money, and frustration both at work and at home.
👥 Who Should Take This Course?
✅ Managers, team leaders, and supervisors
✅ Professionals involved in people or process management
✅ Individuals preparing for leadership roles
✅ Anyone looking to improve their problem solving skills
There are no prerequisites – this course is open to all.
