📚 Course Overview
To err is human – but that doesn’t mean we have to accept mistakes. This Human Error Investigation and Elimination foundation course gives you a clear understanding of why errors happen, how to identify the true root causes, and how to design systems that reduce or eliminate mistakes entirely.
Through interactive and engaging content, you’ll discover how human errors impact quality, safety, customer satisfaction and productivity – and how small, repeated mistakes silently erode profitability. By learning how to investigate, analyse and eliminate human error, you’ll be equipped to drive real cultural and operational change.
You’ll have 6 months of access to complete the course, with support from our world-renowned Master Black Belts every step of the way.
💡 What You’ll Learn
✅ Introduction to human error – why it happens and why it matters
✅ Objectives of human error investigation and elimination
✅ Categories and causes of human error
✅ The principle of human performance
✅ How to conduct effective investigations
✅ Skills required to be an effective investigator
✅ The PEAR Model – 21 key causes of human error
✅ How to identify and analyse these causes in real situations
✅ Strategies for eliminating human errors at the root
✅ Using error analysis to influence organisational culture
✅ Review and next steps, with practical exercises throughout
Developed by industry experts, the course includes simulations, animations, case studies, downloadable study guides, and quizzes to keep learning engaging and actionable.
🎯 Learning Outcomes
By the end of this course, you will:
✅ Understand the psychology and root causes of human error
✅ Identify and categorise 21 key types of error using the PEAR model
✅ Apply a five-step process for investigating and eliminating root causes
✅ Develop the confidence to lead or support investigations
✅ Gain tools to reduce errors and improve quality, safety and performance
✅ Influence culture and systems to prevent repeat errors across your business
👥 Who Should Take This Course?
✅ Professionals involved in process or business improvement
✅ Lean or Lean Six Sigma practitioners
✅ Operations managers, quality managers, supervisors, and process owners
✅ Engineers, designers, marketing and product development staff
✅ Health and Safety personnel, auditors, and investigators
✅ HR, training, and learning professionals
This course is ideal for individuals across all sectors – not just Health and Safety – who are looking to understand and eliminate human error in any area of business.
No prerequisites are required.
