📚 Course Overview
Stepping into your first leadership role is an exciting opportunity — but it can also be a daunting one. Our First Line Manager / Supervisor Training course is designed to support your transition by giving you the essential skills, tools, and confidence to thrive as a leader.
This flexible, practical training includes 22 interactive eLearning modules, with certification for each completed topic and a final exam to certify you as a fully qualified First Line Manager or Supervisor. Whether you’re newly promoted or preparing to step up, this course is your complete guide to management success.
With 6 months access, you’ll have ample time to complete your training around your work schedule and begin applying your new skills straight away.
💡 What You’ll Learn
You will complete 22 focused modules designed to address every essential area of first-line leadership:
✅ The Role of the First Line Manager / Supervisor
✅ Transitioning into Your First Management Role
✅ Leadership Development
✅ Planning, Prioritising, and Delegating Tasks
✅ Communication Skills
✅ Giving and Receiving Feedback
✅ Conflict Resolution: Managing Difficult People
✅ Building a High-Performance Team
✅ Understanding Diversity and Equality
✅ Motivating Yourself and Your Team
✅ Maslow’s Hierarchy of Needs
✅ Coaching and Mentoring
✅ Conducting Effective Meetings
✅ Negotiation Skills
✅ Presentation Skills
✅ Time Management
✅ Managing Change
✅ Health & Safety Essentials
✅ Emotional Intelligence
✅ Personal Branding for Leaders
✅ Networking for Success
✅ Stress Management
Each module is fully interactive and includes knowledge checks, real-world scenarios, and support from leadership development experts.
🎯 Learning Outcomes
By completing this course, you will:
✅ Lead with confidence and clarity in your new role
✅ Adapt your leadership style to different situations and teams
✅ Build and motivate high-performing teams
✅ Communicate more effectively across all levels of the organisation
✅ Manage stress, pressure, and difficult situations with composure
✅ Delegate tasks and manage your time effectively
✅ Coach and develop team members to unlock their potential
✅ Master practical tools to manage meetings, conflicts, and change
✅ Strengthen your personal brand and career prospects
✅ Understand key responsibilities in Health & Safety and equality
You will finish this course not just with theory, but with the practical knowledge to make an immediate impact.
👥 Who Should Take This Course?
✅ Recently promoted supervisors or first line managers
✅ Individuals preparing to step into a leadership role
✅ Aspiring leaders looking to develop real-world management skills
✅ Professionals who want to build confidence and structure in their role
No previous management training is required — this course is designed for new or soon-to-be managers from any industry.
🏆 Certification
✅ Online exam – multiple choice format
✅ Unlimited retakes – open book
✅ Pass mark: 70% (first-time pass rate: 90%)
✅ Certification for each completed module
✅ Final certification as a qualified First Line Manager / Supervisor
✅ Certificates include a unique verification ID
✅ Certification for life – no expiry or renewal required
This course provides tangible proof of your leadership capabilities, helping to enhance your CV and support your career progression.